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爬虫店帮助
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CREEPERS 爬虫店有何优势
付款方式
您在下单后可以根据提示来进行网上付款。
运输、运费及包装
我们采用 EMS、申通、圆通、智德等快递公司发运包裹。货物发运后，您会收到我们的发货邮件通知，您可以查询我们使用的快递公司，以及追踪代码来查询到货情况。
无论您单次购买多少商品，我们统一按按照城市的距离来进行收费。当您填写收获信息后，系统会自动进行运费计算。
CREEPERS 目前只对中国大陆地区进行定单发运。
我们通常会采用防震薄膜或者 PE 防震隔挡来减少包裹在运输中受到的震动挤压。对于活体，我们亦会根据物种类别进行相应的防震保护措施。您无需为此支付额外费用。
商品质量及退货
我们承诺不向顾客出售任何带有损耗或者瑕疵，过期或者即将过期的商品。我们亦承诺不向顾客出售任何不健康或者身体有残损的活体爬虫。
倘若您对购买的商品不满意，请在收到包裹后的7天内联系（活体为收到包裹后的 48 小时内）CREEPERS 客服并提出退货请求。活体除在运达时死亡或者运达时受伤，否则一律不能退货。非活体商品（除出现质量问题）只有在原包装未拆封并且包装未受损且未受污染的前提下方可退货。你须在 CREEPERS 发出退货通知后的 7 天内将商品寄回。退货所产生的运运费，需顾客自行承担。
为什么爬虫店向我发送的定单邮件都是乱码
CREEPERS 网站使用的是支持多国语言的 Ｕnicode (utf-8) 编码体系，倘若您收到的邮件打开时显示为乱码，您可以：
联系方式
倘若您想获得即使帮助，请通过以下方式获得爬虫店管理员的帮助：
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What Are Our Advantages?
Payment Methods
We accept Bank transfer & PayPal only. Currently we only accept CNY (We also accept US Dollars through Paypal. Please contact our Customer Service for exchange rate before you make money transfer.)
Shipping, Rates & Packaging
We have all packages delivered through EMS, Shengtong, Yuantong, Zhide and other top domestic carriers . You'll receive our shipping notification (with tracking code) once your order is shipped.
Shipping charge are automatically calculated at checkout.
We currently only ship within Mainland China.
To minimize damage during transit, we use bubble wraps or PE pads for each package we ship, and with no additonal cost to you. For live animals, we'll adopt species-specific meastures to minimize injury.
Goods Quality & Refund
We guarentee that goods sold from CREEPERS are of no defects, nor are they expired or close to be expired. We do not sell any live animals with illness or injuries.
If you are not satisfied with your CREEPERS purchase of a product, please contact our Customer Service for a Return Authorization (RA) request within 7 calendar days of the receipt of the product or 48 hours of the receipt of live animals. Live animals may not be returned for refund or exchange under any circumstances unless the animal is Dead or Injured on Arrival. If the item is returnable (non-live) and you send it back to us unopened in the original box, CREEPERS will offer you a refund based on your original method of payment. You must return the product to CREEPERS within 7 calendar days of the issuance of the RA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation that shipped with the product.
Contact Us
Want to get real-time help? Contact our shop administrator through the following methods:
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